The All-China Federation of Trade Unions awarded the honor of “National May Day Heroine Model Post"

Tourist Service Center of Wuzhen Tourism Co., Ltd. was established in 2001. Since its opening, the service center has been providing professional services for tourists with the tenet of "Quality Service, Humanity First", and has set up first-line business posts such as tour guide, ticket sales, reservation, network, publicity service, community consultation and reception. Currently, there are 196 employees and 156 female employees, accounting for 79.6% of the total number. In order to conform to the concept of heroine creation and fully consider the needs of tourists, humanized services such as foreign language guide explanation service, 24-hour consultation service at the reception desk of West Gate Scenic Spot, VIP itinerary consultant reception, ticket sales, travel online shopping service, maternal and child room, etc. are added.

The company's continuous pursuit of quality and excellence, and the unwavering efforts of Wuzhen Tourism to serve tourists have been recognized by the entire society. Female employees play an important role in customer service posts in the service center. In combination with the transformation of the scenic area from a "sightseeing and leisure resort type" to a "cultural and exhibition town", encouraged by the honor of "Heroine Civilization Post", they actively optimize various service work, innovate quality, and have developed to this day. The Tourism Customer Service Center has completed high-quality reception work such as the World Internet Conference, Wuzhen Drama Festival, and Wuzhen International Contemporary Art Invitation Exhibition.