2016 Heroine Civilization Post Exchange Conference

In recent years, with the guidance and assistance of higher-level departments, the center has closely focused on key operations and management work, and based on window services, actively carried out civilization building activities. With the core of advocating professional civilization, striving for first-class performance, and carrying out job creation, and with the tenet of "benefiting the people, serving, and dedicating" as Zhejiang Transportation spirit, we carry forward the spirit of "Red Boat Pioneer", adhere to multiple measures of "process standardization, work efficiency, and learning creation, and establish a service window image of "improving quality, speed, and efficiency". After long-term unremitting efforts, the center has become a "benefiting the people service" brand with government trust, public satisfaction, and high social evaluation. In 2015, it successfully created a national level "Heroine Civilization Post".

1. Grasp goal management, improve the organization of creation, promote creation with "ideological unity", and render the atmosphere of creation.

2. Grasp hardware construction, improve service facilities, promote creation through "optimizing the environment", and enhance the image of the window.

3. Grasp software construction, standardize institutional management, promote quality improvement through "optimizing services", and improve satisfaction assessment.

4. Grasp detail construction, establish a good service brand, promote speed with "willingness to dedication", and facilitate public affairs.

5. Grasp responsibility construction, be enthusiastic about public welfare undertakings, promote efficiency by "benefiting the people", and expand social influence.

In Wuzhen, there is a touching story of "Heroine achievements" every day. I am fortunate to be one of them. We will cherish honor, inspire ourselves with the standard of national Heroine Civilization Post, and strive to pass on the traditional virtues of the Chinese nation and the socialist core values to every tourist with the world-class tourist reception level, so as to show the beautiful heroine style in the tide of realizing the Chinese dream and promoting the development of tourism!